Understand personal barriers

Think of personal barriers that commonly arise for you when called upon to address workers’ negative emotions. What parts of dealing with different emotion states are difficult for you? What can you do to overcome these barriers (it may help to think of times you were successful)? The tables below can help you begin to organize your thoughts on personal barriers related to dealing with the main emotion categories that arise in the workplace: anger, fear and sadness.

An example appears in italics.

 

Anger

 

Dealing with Other People’s Anger is Hard for Me because…

 

I’m scared I’m going to say something wrong and the situation could turn violent. 

1.  

 

2.  

 

3.  

 

4.  

 

Examples of Situations in Which I Dealt Effectively with Someone Else’s Anger….

 

When John was upset about his vacation schedule and broke the printer. 

1.  

 

2.  

 

3.  

 

4.  

 

Specific Things I Can Do to Overcome My Personal Barriers….

 

Don’t imagine worst-case scenarios. Just focus on the moment and stay calm. 

1.  

 

2.  

 

3.  

 

4.  

 

Fear

 

Dealing with Other People’s Anger is Hard for Me because…

 

1.  

 

2.  

 

3.  

 

4.  

 

Examples of Situations in Which I Dealt Effectively with Someone Else’s fear…

 

1.  

 

2.  

 

3.  

 

4.  

 

Specific Things I Can Do to Overcome My Personal Barriers…

 

1.  

 

2.  

 

3.  

 

4.  

 

Sadness

 

Dealing with Other People’s Anger is Hard for Me because…

 

1.  

 

2.  

 

3.  

 

4.  

 

Examples of Situations in Which I Dealt Effectively with Someone Else’s sadness…

 

1.  

 

2.  

 

3.  

 

4.  

 

Specific Things I Can Do to Overcome My Personal Barriers…

 

1.  

 

2.  

 

3.  

 

4.